Support does not understand requests
I attempted to place an order -- it was to be one of many if the experience and pricing proved out -- but met with massive frustration trying to make the service rep understand my requests and come to an agreement. My requirements were simple: I produced an order for a 100mm x 100mm board that was originally a panelized 2x2 circuit. When they understandably increased the price to accommodate this, I told them I did not need the scoring done and just wanted a simple two-sided board -- and I would do the separation myself. On the order i had selected a more reasonable and less costly means for shipping (China to U.S.) but it was up-priced to their more expensive shipping methods and I had no ability on their website to change it back. After two days of trying to get them to understand, I finally canceled the order without paying. Frankly, I will probably not do business with them. Their web site is incredibly bad and their support cannot understand the requests and messages I sent them.