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Robert McFadden

United States

1 Reviews
5 Reads
0 Useful

1 review

Ozone Billiards

Beware quality of these tables

Bought 2 expensive pool tables for my new sports bar 6 months ago and the felt has already tore on both tables. When I called customer service, I was told that I purchased tables with a cheaper felt and it wears fast?? They offered no credit towards re-felting with better material. I was told would have to pay full retail price for new felt. Not the customer service I was hoping for. I cant remember the salesman discussing various qualities of the felts with me when I purchased from Ozone. I will say staff was friendly and responsivess, however not happy I need to spend more money to have functional pool tables 6 months after purchase.

2023-05-03