Dishonest Digi/Celcom
I have been a loyal Digi customer for several years on a prepaid plan with the Super Longlife feature. I have never opted for Auto Reload due to my frequent time spent overseas, but I need to keep my number active to pay bills in Malaysia. My Super Longlife feature expired on December 24th, so I reloaded RM50 to renew it for another year. However, Digi used the RM50 to auto-renew a Rombo 35 plan, which I never agreed to. I contacted Digi via messaging, and they deactivated the Rombo 35 plan but have refused to reimburse the RM50. This feels dishonest. I called Digi, and I was told I would receive a refund, but just a short while ago, I received an auto-reply saying they are unable to process the refund. What should I do next?”