Hard to get problem with system fixed
We have had this system for a little over 8 months. Two months ago the system stopped providing service. If you press the help button it would call for help, say it was connected and then hang up. I have spent many hours on the phone with them. Some of the agents and tech have been helpful. However the call gets drop, then you have to go back through the system which includes long wait time to be contacted to someone else and explain it again. One tech even sent a contracted tech to come and look at it. He said the landline was fine. He called to talk to a Mobile Help 4 different times while he was at the house and was disconnected 4 times with nothing resolved.