Terrible service.
Terrible service. I had misplaced my letterbox key and had engaged their services to open the lock. The staff they sent over did not ask me for any ID to verify that I'm the owner. He asked if I had the key, to which I said no. He then went to take a hammer and screwdriver and proceeded to forcefully open the letterbox by banging and hammering at it causing dents and damage to the door. He did not inform me prior to this that there would be damage to the door. He also neglected to inform me that the digital lock which he was supposed to install would not be able to be installed upright and that the numbers would appear tilted to the left. I spoke to his manager on the phone. He insisted his staff had informed me there would be damage to the door which he had no way to verify. When I told him that he staff also did not ask me for any ID, he said that they are not the police and do not have the authority to ask for ID. I don't think this is right because it would mean that without verification, anyone can call a locksmith to break into a letterbox or unit by claiming that they are the owner. Over text messages later, he also refused to acknowledge that his staff had made a mistake by not asking me for my ID. I think it is unacceptable that a locksmith does not follow what should be basic standard operating procedures such as checking ID before breaking into a lock and also informing the customer of issues before proceeding to do damage. They pose a risk to other customers if they are allowed to continue to operate in this manner.