Awful
It took so long for them to actually ship my hair out. I contacted them to see why it was taking so long and then they informed me they hadn't even shipped it out yet. Poor communication. Wig came and it said the knots would be bleached when I ordered online, unfortunately they were not bleached so the wig did not look natural at all as you could see the lace when I put it ion. Also quality of the hair was poor. When trying to get in contact with ali grace using the 'support' email address given, they do not want to know. They say customer satisfaction is at the top and they will help, when it comes to an issue, they do not want to help and they have made that very clear. I tried to leave an honest review on their website but they keep on deleting it. What is the point if they clearly only want 5 star ratings. I wouldn't mind if they tried to resolve the issue but they just have been very unhelp. I paid $230 for 2 wigs they are telling me they can only give me $5 back. I am still battling now.