Absolutely TERRIBLE SERVICE
On 6/13/2026, I went to the Chesterfield, MO store and bought a Samsung 85” TV (order #1126164375961). I also paid for delivery, installation, and programming for dual audio setup. I had an appointment for the Geek Squad to perform these services on 6/25. First, the Best Buy system makes it nearly impossible for me to plan my day. I received notice on Thurs morning that someone would be here between 12:30 and 4:30. Later, I got an email that Logan would be here at 1:15. Then, it changed to 1:00. Then, it changed to 2:30. Then, it changed to 3:15. That was the last notice I received, and no one ever showed up. At 4:45, I called. This was a new experience in frustration as I first had to deal with the AI robot repeatedly asking the same questions. It finally transferred me to a human and of course I had to again give my information. After doing all that and explaining the problem, the person told me that I was transferred to the wrong person as she did not handle large TVs. She transferred me to another person. Same BS. She said that she did not see any notes and could not help me. So, I went back to the store. After a long wait, I spoke with Sebastian Laurentius, Manager. I again explained everything that did and did not happen. He could not explain why no one showed up or called me. But, he was going to notify the team manager at the store where the service originates and he was going to notify that person’s boss, as well. Since it was near closing, no one answered him. But, he assured me that I would be notified the next day of their plans to rectify the situation. The next day came and went with no contact, no apology, and no offer to perform the work for free. The next day, I called and cancelled my order. DO NOT DO BUSINESS WITH BEST BUY UNLESS YOU WANT SIMILAR SERVICE.