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Charlene M Rice

United States

1 Reviews
3 Reads
0 Useful

1 review

Electric Tobacconist® USA

No pkg., no way to contact, no tracking, want refund!

I placed an order with ET on 4/14 and according to my order history it was dispatched on the same day. They charged my VISA 82.80. Still haven't received it! The tracking has said "out for delivery"since 5/04. It is now 5/13 and I tried to "submit a ticket" on their website to let them know but the submit button didn't respond. I tried calling them but instead got BLU direct and I was told that ET is a 3rd party and the only info they have is their website. I filed a complaint with the BBB but since BBB gave them a high rating I don't trust them. I just want a refund, it's my money after all! And if they resend it without my consent I'm going to contact my bank and challenge the charge.

2023-05-14