My recent purchase from Ican Wheels was…a great purchase in all regards!
My recent purchase from Ican Wheels was truly a 5 star experience. Oddly it began with a problem with my initial order! When I placed my order the wheel set I was purchasing sold out during the online transaction. I was notified by email promptly by a very helpful customer service representative named Peggy. Peggy was quick to respond to my every question regarding what options were available to replace the item that was no longer available. She sent me several options that were equivalent in performance and price and offered a $20 refund to offset the small increase in price from the original item. She was able to quickly answer every technical question I had regarding the wheels that she recommended. This correspondence was all through emails and every query was answered promptly (usually within minutes). There were approximately 25 exchanges by the time my questions were answered and the wrinkles of the purchase were ironed out. I cannot say enough about the high level of customer service that Peggy supplied, not to mention her patience in supplying me with numerous answers. The shipping on the wheels was incredibly fast and the tracking number Ican supplied was active from the day they shipped. I ordered late on a Thursday night which means almost noon time Friday in China. The wheels were on my doorstep when I got home from work on the following Wednesday! Less than four working days from placing the order! The wheels were very well packed, the box was in perfect shape and suffered no visible distress on its journey. The wheels are gorgeous to see in person. The layup of carbon fiber is visually stunning. There are no flaws, visible voids, and no bumps or bulges in the resin, the quality is consistent on the interior and exterior. The drillings are clean, aligned and burr free. The build quality of the wheels is spot on. The bladed spokes were all aligned perfectly in the proper orientation. Both wheels spin true and have no hop or wobble. I had no issues mounting a pair of foldable 25s on the wheels. I would say 90 percent by hand, the final last 10 percent of bead required a single tire lever to pop the final section of bead over the lip of the rim. I did install tubes for better roadside serviceability in case of a flat but I see no reason that going tubeless would be a problem. Tubeless valve stems were included along with rim tape, skewers and brake pads. The rim tape is different than I have used previously but seems to stay in place and hasn't shown signs of problems as of yet. The brake pads fit my Shimano rim brakes perfectly. I have encountered no squeal or howl during any braking operation, perfectly quiet. I have not noticed any significant difference in braking performance from standard pads on aluminum hoops. I have not had the chance to do any high speed downhill braking or panic stops so that remains to be evaluated. The skewers are very light weight and even feature a cutout in the lever. They seem to work well and operate as I would expect. I cannot comment on their durability as of yet. As for wheel performance, my perception is that they spin up fast, the single word I would use to sum them up is "snappy". The rear hub is louder than some but I don't find it to be objectionable. The pawls lock up quickly when asked to and release is the same. This is my first experience with an aero-wheel and my observation may be anecdotal but they seem to offer the benefit that wheels of this style claim, that is, they do feel as though there is a marked decrease in rolling resistance, spin up quicker, and require less effort to keep them spinning. It is hard to quantify just how much but they do feel different. If you are interested in carbon wheels Ican should be given very serious consideration. I had a very positive experience in every aspect of the transaction.