Cheating Customer! Don't Buy Refundable Ticket!
I'm so disappointed in redbus. I've been using redbus for two years，and I often have to take the bus because I'm in college. In my previous experience, those who buy refundable tickets can get their own refund immediately, but from this year after cancelling the order, we can't get our refund, why? Does your company promise 100% refund to customers is just a scam? When the bus ticket is already very expensive, the customers are willing to pay more money to buy the 100% refund ticket, just because they are afraid of encountering a lot of emergencies, which is impossible to predict in advance. But why as customers, we spend more money to buy the 100% refund guarantee but we do not get what we should get? Based on the title 100% so we purchase it by extra charges but we don't get the expected refund?I really think that spend more money and will get the refund when we cancel is our consumer's rights. We need to go through a lot of application procedures and provide valid evidence to prove that why we cancel the tickets. if the evidence provided is insufficient or does not meet the requirements they will disqualify you from getting a refund. If like this, we are no need to spend extra money to buy refundable tickets because it is just a waste of money and meaningless. What redbus do is basically cheating the consumers. Hope redbus will improve this issue in the future to avoid losing all the customers who trust your company.