EASYBOOK is one of the most disgusting…
EASYBOOK is one of the most disgusting and horrible companies I have ever dealt with. Their “Refund Protection” is completely MISLEADING and feels like a SCAM to collect extra money from customers. I booked round-trip bus tickets for 4 pax ($500++), informed them MORE THAN 1 MONTH in advance because of urgent house moving and safety concerns due to flooding/landslide news near the area. I submitted all supporting documents and explained everything properly through many emails. But their customer service only kept repeating “REJECTED, T&C NOT COMPLYING” again and again like robots. Their so-called “Refund Protection” is useless unless you are dead, terminally ill, hospitalized, or disaster victim. Then what is the point of advertising “worry-free trip... if plans change unexpectedly”? Totally misleading and dishonest. The most disgusting part is they refused refund but immediately cancelled my tickets anyway. So, they can resell the seats to other customers while keeping my money. Their policy only benefits themselves and shows ZERO CARE for genuine customers. Absolutely horrible policy, terrible customer service, and disgusting business practice. I will never use EASYBOOK again and WILL WARN TO OTHERS TO STAY AWAY FROM THIS COMPANY.