Not the boots I was looking for
Hello there, Although the Obi Wan costume came in the right size and on time, no issues with that. The Boots however, different story altogether, the measurements I made for the boot size are completely different to what I recieved. I need those boots by early september and i'm stuck with boots that are too tight to wear! I filed a complaint with them and they weren't very empathetic to my plight (Probably a Sith Lord). Told me to sell it on Gumtree and eBay, which I cannot, being on benefits. Their other solution was to return to sender for a refund for which I have to fork out the full shipping cost! Or.. I keep the boots with my next purchase coming with a 15% off coupon, no thanks! Reason I don't give it a 1 star is because the Robe and apparel came on time and fits perfect, the rest is down to their shoddy returns policy. Never doing business with you again. Avoid this company, it is a wretched hive of scum and villiany, you must be cautious, If you don't want s product in the wrong size? Otherwise be prepared for a disturbance in the force, you'll have to get your wallet out and go through the stress of repackaging and waits at the post office. Or you are stuck with something that doesn't fit. 15% off my next product does't cut it if you're just going to put me through this again and take more of our money. Your policies need to change to free returns. Thought you were an British company? Cause in the past I just sent back freepost and got my refund with no hard feelings and still did business.. Now? So uncivilised. UPDATE: After several back and fourths with this company. They have made it clear that they will not pay for my shipping costs for this return. I was willing to perhaps add a more favourable review, may of been 2-3 stars, but at least i'd of notified customers that they were willing to help with delivery returns. They will not and instead offered me coupons in exchange for a higher star review.. Are they allowed to legally do that? Feel like they've just tried to bribe me to keep quiet? Rather than throw coupons at me, they could just sort themselves out and pay for the shipping. I am stuck with these boots that are 2-3 sizes too small. My rating has been reduced from 2 to 1 star. Never doing business with you again and will tell everyone of my friends and family to avoid this company. Don't care how many times you throw your policies at me, they're outdated and ridiculous. You've spoiled the costume party I was going to; be too late to get replacement boots. Got what you wanted, you took my money and fled! Can't go bankrupt soon enough!! 😡