Cancelled Order without Cause
I paid for my all-night aligners, and a week later I got a tracking number for the box. 5 weeks after my payment I still haven’t received my aligners and so I emailed support just asking for an update. I few days later I received an email back saying my “aligners will no longer be ordered and a full refund has been issued.” They said it could take up to 30 days to get my money back, it’s been 3 weeks and I’m crossing my fingers. I am just confused why they cancelled my order after taking my money and me asking them for a shipping update. This interaction just left a bad taste in my mouth.