Shoe rack- dangerous
I brought two shoe racks from them, these took 7 weeks to arrive as were sent via ship (which wasn't clear on the website when I placed the order in the first place). I did at least have tracking so could see it was on its way. When I received them, one was damaged and being metal it was really sharp edge. they initially told me to keep it with a 5% discount, I told them I wasn't able to keep it as it wasn't safe to use, I'd like a full refund and the item collected. They then went away and I had to chase them - they came back to offer me a replacement, to which I agreed to. A few days later I received another email saying they weren't able to offer the replacement anymore and suggested I hammer out the defect, I responded that this would still be unsafe for anyone using the shoe rack and it simply wasn't fit for use, they offered a 7% refund, I've been back and forth asking why they aren't able to offer full refund and collect, each time I get a very generic response (almost robotic) increasing the percentage of refund offered to me, 7%, 15%, 25%, 35% and the most recent was 40%. Completely ignoring my request to return for a full refund of 100%. I've now decided to take this issue to my bank as I'm completely frustrated with my experience with them as they are ignoring my request for a full refund and to have the item returned. Nearly 3 months in, I think they hope I'll give up - but I refuse to. Lets hope this dispute works via my bank.