Damaged Item Delivered to Customer
Made an online order on 3 May, and delivered on 6 May. When I open the box, one side of the shoes (Brianna Weaved Buckle leather flat) was already damaged. The stitching/glue at the back heel portion was peeling off. I wrote an email to the customer care and provided photos. The company replied that they investigated their CCTV footage and checked with the courier that the order was in good condition, hence it is not their fault, and they will not accept refund/return. They did not even allow me to bring the faulty pair of shoes to an outlet for physical inspection. This is very poor customer service, by blaming the customer and forcing the customer to bear the cost of a damaged good.