after a month of usage - edited after 3 months
I've been using their services for almost a month with Ultra plan. in ultra they offer 1 month of unlimited seedance 2.0 (unlimited requests get in queue for sure almost 8-10 hours - you need to use credit if you want immediate generation) so I made my plan before I started my membership. All scenarios are ready few adjustments and process I need to save my credits. in a few days my 2 projects completed with credit and free, then I started to use free generations to preserve some credits. But there was a technical error occured. At first I was not able to find where I can reach them. sent mail but their response was quite late, then I realized chat baloon at the home screen. I wrote from there and they respond in a few minutes I told them the problems. while they are working on the issue they provide me help to move further and help me stick to my schedule. here below pros and cons so far and things they need to improve. honestly my evaluation is 4.5 over 5. But their approach to help is important so I round it to 5. Pros - Canvas is awsome environment, all in one - Agentic model designed well and process is quite soft - Support team approach is customer oriented, they focus on completion of your schedule Cons -Support only works quick on chat and chat screen not available in canvas -Support Chat screen sometimes disappears suddenly you need to re open but the things you wrote stays there you can vontinue where you left off -There are some inconsistency for the usage of credits when you ask support correcting it but watch what promised to consume and what consumed. (I believe that is related to time to market pressure, everyday new models rise up and they try to implement them but this credit evaluatin is something makes the things complicated) -on agentic there are some cheap models that they need to get rid of like qwen. by a mistake or somehow qwen was selected once, and when I give the prompt qwen delete all scene card contents. that cause me 6 more hours -support sometimes delay to response I am not pretty sure if they are in different timezone then me but 24/7 immediate responses needed for a customer because when you dive in to a project with high concentration and stucked in somewhere and need help if you cant get immediate response you are not able to move further. For overall I am not a snobby customer for all the companies I work with, I always believe in cooperation. therefore approach and willing to help is important for me. Theri product is good and what I need. I am also a patient person because rush and impatiency brings mass. But of couse all should be in balance. -------------------------- Edit: 5 to 1 -> After having almost 3 months with them I can say that they are not capable enought to manage theproduct and relases. No uat's made, main features are broken and they are not fast enough. No serious approach. They dont understand that they are serving to business guys, they thought they are serving to small kids creating joyful videos. All the time I loss here is huge mass. BTW the product is awsome but they cant manage it and they cant manage the customer needs. They are compansating the credits due to their errors butttt they cannot compansate my loss of time.