False delivery information , only changed following complaint
I was told on ordering that my treadmill would be delivered by Yodel, Evri or Fed Ex, so I was looking out in my emails for communication from them. None arrived! I was away from home when I received a random text from a company called XDP about delivery of my consignment. After checking the order number I found it to be my treadmill. I signed digitally for the item and sent the QR code they sent me to my mother as I was told this had to be scanned at delivery. At this point I also realised I had some emails from them in my spam box. I had not read them as I had no idea who they were, I was not expecting anything to be delivered through them, and there are often similar emails which are scams. I rushed home to find my elderly disabled mother on the bottom floor of our flats, in floods of tears. She had answered the intercom and expected the item to be brought upstairs. Instead, the driver buzzed again and said it was on the ground floor.she said she was very elderly and asked how she would get it up two flights of stairs. There was no response, he just left, having partially blocked the entrance doorway.My mother had tried a few neighbours for help, but being holiday season, many are away. By luck, my neighbour's son arrived to visit and helped me upstairs, though being a pensioner myself I was of little help and have suffered considerable bruising. When I ordered they said delivery by Fed Ex, Evri or Yodel, and there was no mention that they would not deliver to the house. However, after putting in a complaint to them,they have changed the info on the website! Luckily I had photographed the info on the site at the time of ordering so still have that! However, this left an elderly,disabled lady in a terribly upsetting position. Had this information been given to me I would NEVER have ordered from them. They did not even do me the courtesy of responding to me! Before ordering with them, please ask them for the most up to date delivery info.