Unsafe villa and rude customer service
Reguarding our stay we have a few issues needed addressing as we didnt think it was up to the standard for the price your charging and had people injured and we got a ignorant rude response- being accused of breaking things including the kettle. Our umbrella broke and wasn't replaced meaning 6 kids had to use one umbrella as shade. The broken one fell onto one of our children injuring them. ( you had nothing to say about the injury) The pool was full of bits. ( no pool maintenance as promised) The floor was dirty and we had to clean it before my 1 year old could crawl round I have photos. Kettle was broken tripping our electic leaving us without electric, meaning my daughter couldn't have a bottle of milk ( this was sorted quickly ) A door was broken again injuring my son. We were charged extra for air con at nearly 15 euros a day. We said we just wouldn't use it and was told we had to. We couldn't figure out how to use it either as was no instructions so only used it 2 days. Our shower leaked upstairs meaning my mother in law fell on the floor injuring herself . ( again you haven't addressed this) Our bathroom downstairs was also slippery and made a loud sound when used which you could hear throughout the villa. Weeds all round the garden in the flower bed. Also requested after being charged 160 euros for cleaning of the property that we clean the bbq and also take all rubbish to the bins which are no where near the villa and up a steep hill. Online it's says cleaning included? Also demanded cash not card so we had to go and get some. Also was bitten by bed bugs all the time. They were NOT mosquito bites and felt crawling and itching every night. I know the difference as I have traveled alot!!