Terrible customer service
I bought a pair of white jeans from goelia. After a few hours, I realised the size was wrong and wrote an email asking to change the size (the item has not been shipped). The customer service was terrible: 1) They outsource their customer service to China, which surprised me given that this is a brand based in Australia (the clothes are manufactured in China, but given the price of the items I am surprised the customer service was outsourced to China) 2) They claim to reply within 24 hours. They did not. I sent a chaser email the next day, and received a reply only 48 hours after the initial email. 3) they claimed that they cannot change the size I wanted on the system but can only cancel my order and reorder the correct size and asked if that would be okay 4) The above didn’t make any sense to me- any clothing company should be able to accommodate my request (unless they state on their website that sizes can’t be changed once orders are made, which goelia did not. They said to contact their customer service, which I did). Regardless, I replied that I will be willing to if the discount code would still be in place. I replied to them almost instantly from the moment they sent a reply back to me. 5) They made no further reply to my answer, despite me sending a chaser. The next day, I was informed my item was scheduled for delivery. It arrived in the wrong size. Given that I do not live in Australia, it does not make sense for me to do a product return as I would have to bear the cost of shipping. The whole experience reflects the lack of coordination between the customer service and the warehouse, which is frankly appalling for a company like goelia, which markets itself as an upscale high quality clothing brand. If your purchase was smooth I suspect it would be fine, but good luck to you if you have to contact their customer service for any help.