Horrible customer service
I had to order a replacement part (a simple little $3 shaft that slides onto their frother). The replacement was defective and didn't slide on so I requested a replacement. In response, they required that I take the time to make a video to troubleshoot with them and send it via wetransfer. For a $3 extremely simple metal part. This is not rocket science. It's a tiny little metal shaft that is defective and doesn't fit. Plus there's no way to hold my phone while trying to video myself installing this defective part. Subminimal has managed to turn a new customer sour over a $3 part. You clearly do not value your customers' time.