20 days and still no refund! (Updated)
Recently I purchased a Niu KQI Pro 3. It came in working order with no issues however it was a bit too heavy for me to cart around and place on the train so I decided to return it. I spoke with support and all was in order and they were happy for me to return it. When I tried to do the return there was a problem on the website and I couldn't get it returned from Denmark. Long story short there was some issues with returns and repairs in the area so they said keep the scooter and they will give me a full refund. I thought wow this is great service and I am happy they never made a problem on their side my problem. Fast forward to today and I have still not received my refund. It has already been 20 days since I asked for the refund and still nothing! I wanted to buy myself another lighter scooter but now I have to wait and this is now messing me around for work and costing me extra money. This has really soured the experience for me as I was going to give Niu a glowing review but it seems like when it comes to refunds they lie and say it will take 3-5 business days. I have contacted support multiple times only to be told I need to wait for the refund. Surely a refund can't take over 20 days to issue! UPDATE: I have changed my rating now as I have received my refund and I got a free scooter to sweeten the blow. Thanks for sorting this out Niu customer service. But maybe please work on your refund department. They are giving you a bad name. The scooters are top notch though!