I recently purchased a Heat Press from…
I recently purchased a Heat Press from this company as an upgrade. The item arrived much quicker than their quoted time, was well packed and included a very streamlined leaflet with a QR code linked to the instructions, which I preferred, rather than reams and reams of paperwork in multiple languages. Having used the press a few times I was noticing a loud “clunk” on start up. I messaged the company who asked me to send a video which I did. They didn’t receive the video but immediately asked me to upload to Google Drive and send them the code, which I did. They replied same day (allowing for time differences), informing that the noise I was hearing is perfectly normal, but to contact them again if I have any other queries/problems, I was very impressed with the level of customer service and the speed with which my query was dealt with. The heat press works beautifully and I love the automatic settings. Would definitely recommend!