This process ultimately worked for us
This process ultimately worked for us, but I recognize it may not work for everyone. Amazon is a massive organization, and smaller sellers often struggle to be heard. We are a nonprofit that had been selling on Amazon for more than ten years before our account was suspended due to a copyright infringement claim. The infringement did not occur, but because the publisher selected that option in Amazon’s reporting dropdown, we were incorrectly flagged. Despite following every instruction Amazon provided—including contacting the rights holder through the email Amazon listed, which led us to a law firm—we could not get Amazon to acknowledge the documentation confirming that we had resolved the issue. Even though Amazon directed us to obtain that information, they refused to consider it once we submitted it. At that point, we were close to giving up. We found Riverbend through a Google search. I understand that experiences vary and that their services are not inexpensive, but we decided to move forward. Riverbend took the time to understand our situation and guided us through a structured communication strategy with Amazon. The process was not quick; it took several months of consistent effort. But eventually, it worked. Every case with Amazon is different, and not everyone will achieve the same outcome. However, if Amazon represents a significant portion of your organization’s revenue, the investment of time and resources may be worthwhile.