Horrible customer service
Horrible customer service. They have made the return process as difficult as possible. First, when I asked to return my items, the customer service kept on trying to convince me to keep the items. Making up lies such as "it will be cheaper for you to keep the items than returning them". The return address is in the UK, it does not cost much to ship back your return parcel. After I shipped the return parcel with Royal Mail second class service and provided all the evidence that it was shipped to the address they have provided. They refused to refund me because I was unable to provide a tracking number. When I asked them to ship the parcel back to me so I can send it back with a service that does provide a tracking number, they refused with the same reasoning and offer half amount of refund. This whole situation has been dragging on for two month. I am now appealing with my credit card company to dispute the payment. If you want to shop with them, do not expect high quality items or decent customer service.