One Star – Extremely Disappointing Experience
I strongly advise against purchasing from EMSmart. I ordered a laser engraving machine that never arrived. Despite repeated contact attempts, the company offered no real assistance and continuously redirected me to DHL. Over the course of several months, communication was slow and unhelpful, filled with empty promises that were never fulfilled. I was repeatedly asked to provide excessive documentation—numerous messages, images, and even serial numbers for a machine I never received. Even after providing all requested information, I was met with delays and excuses. In the end, instead of a refund or a replacement, I was sent a protective enclosure, which is completely inadequate and does not come close to compensating for the value of the lost item. What’s worse: the company only sent me this small compensation after pushing me to submit a 5-star review. They attempted to pressure me into leaving positive feedback in exchange for a minimal gesture, which I find highly unethical. This has been a frustrating and time-consuming ordeal, and the level of customer service was unacceptable. Based on my experience, I would call this operation highly untrustworthy—bordering on a scam. Avoid at all costs.