**TREAD BUYERS BEWARE**
**TREAD BUYERS BEWARE** I purchased a Tread just over a year ago for $2,200 plus shipping and tax for a grand total of just under $2,700. Coincidently and literally just after my warranty expired, my Tread flashed an error message stating that it needed a firmware update. I didn’t think much of it so tried to update as instructed by the prompts on the Tread. The firmware update would only get to 4% and then the screen would tell me to unplug the Tread to have it restarted. I did this over and over again and the update would never complete over 4% and the cycle just continued. I contacted Peloton Support and after troubleshooting with one of their reps, who didn’t know how to really troubleshoot the issue, I was told that I need to replace THE ENTIRE BASE at a mear out of pocket cost $1,175. I find this rather convenient that my warranty literally just expired and now I am having to replace the base of the Tread for basically half of what I paid for it last year. Also, neither the original rep I spoke with or the “team lead” could tell me why the error message was happening and what was exactly wrong with the Tread. Now I have a $2,700 paper weight that I can no longer use because the machine won’t complete a firmware update, and is somehow it’s related to the entire base of the machine. I would also like to point out that that year of owning the Tread, I had only used and run in it 99 times. I went to take a live class for my 100th run and couldn’t due to the error message that could only be resolved by replacing the entire base. Sounds to me like Peloton is intentionally driving this error code and forcing customers to pay more in order to drive additional revenue as their stock continues to fail and they lose market share to other platforms. This assumption is supported not only by this situation, but also that the same Tread I paid $2,700 for last year is now being sold to new customers for $3,500.