Cold after-sales treatment
I’ve been using my scooter for some time now, and while the scooter itself has been genuinely useful in my daily life, my experience with the brand has been far from ideal. First of all, I bought the scooter and one year later the Kukurin update came out. Honestly, that’s something that could’ve been implemented much earlier, but fine — upgrades happen. What really disappointed me were the brake pads. They wear out extremely fast. I have to replace them every 4 months, which becomes a constant and unnecessary expense. And speaking of expenses, the prices of the accessories on the official website are simply unrealistic. Considering I spent around €1000 on the scooter, I genuinely expected at least the first replacements to be included or offered at a fair price. Apparently, that’s not the case. When I asked the team whether alternative pads from other stores would fit — since I found cheaper and more accessible options — I barely received any response. It felt like the only interest was pushing me to buy directly from their website at those same inflated prices. Then the charger stopped working. And even though it was only slightly past the 1-year warranty, the response I got was basically: “The product is out of warranty, the product is out of warranty.” Written twice, in a way that honestly felt unusually harsh and cold. I’m not used to this kind of treatment — especially after spending a small fortune. I don’t think anyone deserves to be spoken to like that. To make it worse, the first reply they sent me actually said they could replace it if I paid €15 for shipping. But later they completely changed the stance and said that wasn’t possible after all — leaving me with no option other than paying €60 for a new charger on the website. And I want to be very clear: I genuinely believe the people working at the front office are good people. I don’t think the problem lies with them individually. But in any business, the most important part of the whole process will always be the customers. And the tone, communication style, lack of flexibility, and overall approach simply didn’t reflect that. In conclusion, while I do appreciate the scooter itself and how useful it has been, the after-sales support, communication tone, accessory pricing, and warranty handling have left me genuinely disappointed. For a product at this price point, I expected much more care, professionalism, and understanding.