I tried using my Movie Pass program…
I tried using my Movie Pass program today, but my card was declined. Contacted customer service through the app, entered the info they requested, then waited... and waited... and waited. Finally gave up, since the film had already started. Even hours later, never received a response. Wrote an e-mail to support and all I've received is a message saying there is a long wait for help and to not send further e-mails, since that would just send me to the end of the queue. There doesn't seem to be a phone number you can call. I would avoid using this program until they get their act together. I'm already thinking of cancelling and trying to get some sort of refund through my credit card company.