I have purchased a Hikvision DS-7608NXI-K2 / 8P
I have purchased a Hikvision DS-7608NXI-K2 / 8P for use to obtain evidence for my solicitor for a matter. When downloading video either from the system or from online it downloads anything from 30 minutes to 4 hours this is not what I want I need at most 1 minute. I reported this to Hikvision referencing my Hikvision 7216 system that allows me to download seconds of video. I have sent 3 Emails to Hikvision both to sales and support but have received nothing back. It is a disgrace 1 that there is a massive flaw with the system and 2 that they will not reply when reporting this flaw and 3 they will not help with sorting out this problem. This is the response I received after 7 weeks of sending my first letter and email. Thank you for your email to Hikvision UK & Ireland. As an End User of Hikvision products we would recommend you contact you point of purchase/installer for all technical support. If you do not have an installer we would recommend you to contact one in your local area. Hikvision CCTV equipment is commercial graded product and should be installed and maintained by a Hikvision recognised partner. We do not directly support End Users with Technical issues, we support Professional Installation Companies and Distributors only, who then in turn will support their Clients. If you provide your postcode, I can get back to you with a list of installers within your area that we have a record of. -- Many Thanks Kindest Regards Kyle Moses Technical Support Engineer UK & Ireland 4 The Square, Stockley Park, Uxbridge, UB11 1ET Tel: + 44(0)1628 902140 Tech: + 44(0) 1790 600300 Firmware Portal: Portal Link Password Reset Guides: Password Reset Guide This is not acceptable and it is clear that they do not have a way of fixing the obvious problem with there product.