Where do I start with this shower of sh!te
Firstly, Trustpilot - you should give an option for ZERO stars because that's what these robbing b@stard gangsters deserve... ZERO STARS!. So, where do I start with this shower of sh!te? Saw an ad and decided to order a pair of shorts. I've ordered online before and very often find that they're much too small fitting so I ordered a couple of sizes up. They sent me the wrong size which were too small. I emailed to advise them of this and to see how I go about returning them for a refund. They asked me to provide pics which I did. Their reply... "Thanks for your great support and the pictures. But as our warehouse checked, the product they sent to you is correct according to your order. So sorry for the inconvenience that they do not fit you. Will it be possible to give them to others? They are superior in quality and reasonable in price, and also have been in top-seller in our store for many years". Yes! they actually asked me to give the shorts away to someone else... I emailed them again once again providing pics of the label of the shorts and the email reply I received when I initially ordered them showing yet again they had fuked up and sent the wrong size. Their reply.. "Sorry you are not satisfied with our products. Under the circumstance that we did not send the wrong goods, we cannot provide you with return and exchange services. If you need to return or exchange, we need to report and verify your problem to the after-sales department, which will take a long time. Therefore, we recommend that you keep this item. Thank you for your understanding". Basically they're trying to put me off pursuing the matter as it 'may take a long time'. Seriously! these fookers are in denial or complete idi0ts (or both). My reply.. "It seems you are trying your very best to discourage me from pursuing my return/refund. Either that or you are very incompetent or have difficulty in reading & understanding English (I have used large font on this occasion for your benefit and so that you can read it clearly). Allow me once again to explain this to you... YOU DID SEND ME THE WRONG ITEM. You sent me size 3XL (shown in the attached pic), when I actually ordered size 4XL (shown in the second pic). Kindly explain to me how 3XL is the same as 4XL? You have stated that you 'recommend' that I keep the item as this may take a long time. Let me also explain two more things to you.. (1) don't care how long it takes, as I have all the time in the world and (2) I don't really give a toss what you recommend as you messed up on this occasion, not me. The fact of the matter is that you sent me an item which is of no use to me whatsoever and I expect to be refunded for that item once I return it to you. So, for the last time can you please advise how we proceed. Funnily enough they haven't replied to this one. I have sent 2 more emails after this one and have still had no reply. Fu@king cowboys they are. STAY WELL CLEAR!!!