France
I can only but agree with the lousy reviews about how finicky the system is and the need for an IT Expert to spend hours to fix it. No manual nor help desk. Very disappointing. The IT guy who installed it doesn't want to ever come back!
If you get a new phone, the HIK password and info do not get transferred. I dare anyone who is not an IT expert to then add a new phone, passwords etc to try. We have had it for over 5 years and constantly have issues of connectivity, difficulty in finding who entered our property, opening the gate remotely etc. It took an IT specialist hours to fix issues