Terrible Experience; Shipped from overseas not USA like they claim!
My experience with QualityPatches.com has been a frustrating journey that has severely undermined the reputation their name suggests. I placed my order on May 17th, a set of 10 chenille patches and 10 PVC patches. The initial ordering process was smooth, and I promptly approved the digital proofs provided to me. The first snag in my order appeared when I received the chenille patches on May 30th. I was surprised to find they had been shipped from Pakistan, in stark contrast to the California origin suggested on their website. This discrepancy was disconcerting, but not yet a cause for a complete alarm. My real disappointment began when I realized my PVC patches were missing entirely. I had to remind the company about the oversight, and their response was riddled with excuses rather than an attempt to rectify the situation swiftly. After a week, the PVC patches were finally dispatched and received on June 13th. However, the colors of these patches were a far cry from the vivid, neon shades I had ordered - they were dull and dark, entirely mismatched to their chenille counterparts, despite having been given the same instructions and digital images for both. I brought this to the company's attention, and initially, they accepted their mistake and promised a proper redo. I waited for over two weeks for this corrected order, only to be provided with an incorrect tracking number, which took another week to rectify. The second batch arrived on June 30th, and to my disbelief, it was an exact replica of the first, incorrect set. At this point, I had expected a certain degree of responsibility from QualityPatches. They had previously acknowledged their mistake and committed to rectifying it. However, this time, they quickly shifted their stance, contradicting their earlier acceptance of the error and essentially avoiding accountability. As a last resort, I sent them images of the patches, showing clearly their deviation from the ordered colors. But it seemed this was the last straw for them - they stopped responding entirely. After a week of silence, and four ignored emails, I was forced to open a payment dispute. In summary, my experience with QualityPatches.com has been marred by delays, miscommunication, and most importantly, a complete disregard for customer satisfaction. Despite their name, my pursuit of 'quality' patches has led me down a path of continual disappointment and frustration. I sincerely hope others don't have to go through the same. Lastly, they are flat out LIARS. They are NOT from the USA like they claim and ship from Pakistan; so if all else is just a poor individual experience of mine at least you should know that they are clearly deceptive!