bad customer service and worst experience in my life!
Being a foreigner, i was trying to send a birthday surprise gift to my friend and i paid for express service. however i didnt know that the hotel was not accepting gifts so the gift was not delivered in the end. even after several tries of talking with the customer service, the attitude was rude and insisted it was my fault as i didnt check with the hotel before arranging the delivery. so in the end, i had paid for the gift, paid for the express service but NO gift was delivered and NO refund can be made as well. WORST experience ever in my life!!!