By far, the worst trip ever.
By far, the worst trip ever. - Flight was delayed with 8,5 hours. 1 hour before departure, they send a mail that there was a two hour delay. Same thing happened two hours later. From there on there was no communication and no reason for the delay. We just had to wait and hope the plain would show up. - Because of the delay, we didn't make the second flight. We were put in a row at the reclaiming desk for 8 hours without any facility to eat or drink. 50 people before us all had tickets to our end destination that was meant as their layover to their end destination. They all got the tickets, except for us. We had to take a flight the day after to Kopenhagen while we found way better flights on our own. When we proposed those flights, they simply ignored our request. - After a bit, a woman told us they had the same office a level below that they didn't tell us and only allow chineze citizens. - When argumenting at the desk, they were ignoring the clients/travelers and were laughing behind the desk all the time. The worst customer service i've ever seen. A trip that would take us less then 24hours ended up at a 56hour trip with almost no sleep, lack of food and drinks, the worst communication and very bad customer service. An absolute disgrace.