Shady business will take your money and keep taking
Wow! This company’s the worst. If I could give zero stars I would. I got a meal kit from them for one week and put the next couple of weeks on hold so I could try the meals before I decided if they were good or not. In the meantime I received a charge for $125 and never received another round of meals. I did have my other meals scheduled to process which arrived and there was a rubber band in my food. I reached out to the company about the charge and the rubber band. I got an immediate reply asking for a picture and apologizing for the rubber band. The company said they would refund me for the order with the rubber band food because I refused to eat anything else from that shipment and the additional $125 charge. They also said they would cancel my account per my request. I waited and checked my credit card bill a month later and there were no refunds. No one replied to my follow up emails. I opened new tickets only to find them closed within seconds. Finally someone responded and said they would refund me $10. Are you kidding?! I asked for them to be responsible and do what they said they would originally and also cancel my account per I refuse to cancel because I’m still waiting for my refund. In the meantime I just got charged again for $97. No one at this company is following through. I’m documenting everything in writing so I can build a case against them and take them to small claims court if I have to. But I would settle for my $321 back ASAP. Whatever you do, do NOT order from this company.