BAbanggood★★★★★
Contractual Obligations
From: kl
Subject: Re: Re:Fwd: TS: Copy of your request to EVRI GENERAL SERVICE UK LIMITED -Known as UK Evri E-Commerce Courier Service Company number 15029932 [Incident: 260828-038342]
Date: Sep 6 2026, at 12:53 pm
To: vipserviceATbanggood.com
Hello,
Thank you for sharing my feedback with specific reference to your UK Logistics Team using Evri (Tracking Code-H054NA0030043923), as it is here in the UK where UK goods are handled and delivered by EVRI to paying customers as to where the problem lay.
Evri are taking pictures of UK citizens goods in obscure public places, not delivering paid goods and stealing those paid goods to sell on! Thereby leaving paying customers out of pocket through theft.
This is where the problem lies with you as the contracted seller with the paying customer, as by giving contracted paid goods away to third parites whom paying customers do not have a contract with, the legal arguments for theft, collusion, fraud and money laundering is burdened solely with the business whom the contact of sale goods is with the paying customer.
This said, as you are aware my international Order direct from China (Order No: 116822124) was of no issue, as i received this order from a different UK Courier not associated with EVRI! Therefore, it is UK Evri based couriers where the problem lay.
This ongoing historical problem regarding this issue at hand is why a legal and lawful question arrises. I hope you will reevaluate your relationship with couriers like EVRI as all parcels should be delivered by the company business solely and not third party non-contractual entities.
The negative Trust pilot reviews recorded by paying customers in the last 24 hours alone acts of legal and lawful evidences for arguments atoning for the theft, collusion, fraud and money laundering cponducted by UK EVRI-HEMES Courier Logistics company.
With this said, as advised, i will make another purchase from your website in the near future and share my evidences of the the outcome regarding the receipt of (Long Distance Paid Goods).
Regards
----------------------------------------------------------
On Sep 6 2026, at 5:25 am, vipserviceATbanggood.com wrote:
Thank you for contacting us.
We are glad to hear that you have successfully received the refund of £95.72 for Order 116822123.
Regarding your request to exclude Evri (Hermes) from all your future deliveries, we sincerely understand your frustration given the previous delivery experience. We have formally documented your feedback and shared it with our Logistics Management Team to evaluate the service quality of our carrier partners in your area.
However, we must clarify that for international shipments, our logistics system automatically assigns the most suitable carrier based on various factors, including the destination, parcel dimensions, and weight. Therefore, we are unable to provide an absolute guarantee or manually block a specific carrier for all future orders at this time.
We appreciate your patience throughout the resolution of this case and hope the full refund addresses the primary concern regarding your purchase.
Best regards,
Support Team
-----------------------------------------------------------
Response By E-mail (Rebecca) (03/09/2026 10.35 AM)
Hi Mr Lynx,
Thank you for your email.
I'm sorry to hear that you have not received your parcel and that you are dissatisfied with the delivery.
I have noted your concerns regarding parcel H054NA0030043923 and your allegation that the parcel was not delivered into your possession. I can also see that you have submitted a Subject Access Request through the ICO process, which will be handled separately by our Data Protection Team in accordance with applicable data protection legislation.
With regard to your request for a refund and compensation, Evri is unable to issue a refund for the goods purchased, as the contract for the sale of the goods is between yourself and the retailer. The retailer is responsible for investigating claims for goods not received and for arranging any refund or replacement where appropriate.
I would therefore recommend that you continue to pursue the matter the sender and retailer of the goods. They are able to raise any loss claim directly with Evri if required.
I appreciate this is not the outcome you were hoping for and apologise for the inconvenience caused.
Kind regards,
Rebecca
Evri Customer Services
2026-09-06
BAbanggood★★★★★
Banggood offer of Refund! (Trading Standards Observation)
On Aug 29 2026, at 11:40 am, kl wrote:
Hello
Regarding order 116822124 this package was deliverd on Thursday 27 August 2026 as the pdf tracking document attached confirms.
In regards to your previous reasons for not issuesing my refund of £95.72 for order number: 116822123, stateing...
..."because the tracking information for order 116822123 showed that the package had been marked as “Delivered”...
...you clearly could see from the picture the EVRI courier took that the package was placed in a unknown public place and not hand delivered to my door!?
This, as my door picture submitted to you is evident that the parcel located on a unknown street floor is not my front door. No parcel handled by EVRI or any other courier should not be left in any location other than hand delivered to my in person!
I appriciate your offer to refund me my funds of £95.72 which i obviously accept, and will await such refund back onto my payment card. In the meantime, i will pass this email onto the case officer at trading standards as further evidence and will await the repsonce in regards to my compensation.
For future orders i hope you now know not to use EVRI couriers as i would not use EVRI courier service out of chioce.
With this said, i imagine if my full refund is received shortly, this process would probably determine if my case progresses or not.
Regards
Mr Lexus Lynx
---------- Reply Message ---------
From: vipserviceATbanggood.com
Subject: RE: Re: Re: Re: Re: Order Number: 116822123 Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED***
Date: Aug 29 2026, at 10:25 am
To: kl
Dear buyer,
Thank you for your message.
We have carefully reviewed your concerns and fully understand your worries regarding the delivery of your package and our previous communications.
First, we would like to clarify that our previous request for relevant supporting information was made because the
tracking information for order 116822123 showed that the package had been marked as “Delivered” by Evri,
while you reported that you had not actually received it. We requested the information only to help further verify the delivery situation and assist with an inquiry with the carrier.
Our sole intention has always been to resolve the delivery issue as fairly as possible, and we never intended to cause you or your family any pressure.
If any of our previous emails made you feel uncomfortable, we sincerely apologize.
Our records show that the tracking status for the first order 116822123 has been updated to “Delivered.”
We also understand that you believe the delivery photo provided by Evri does not show your residence, and we understand your concerns about this.
However, as the seller, we also have to rely on the delivery and tracking information provided by Evri,
and we are unable to directly control the carrier’s final-mile delivery process or specific delivery arrangements.
Finally, we fully understand how concerning and frustrating it can be to wait for a package while being unable to locate it.
Although our system shows that the order was marked as “Delivered” by Evri, out of consideration for your experience, after internal discussion,
we have decided to make a special exception and provide you with a full refund of £95.72 for this order.
If you agree with this solution, please let us know, and we will arrange the refund for you as soon as possible.
Regarding your request for an additional £10000 compensation, we are sorry, but we are unable to provide additional compensation.
We understand that this may not be the outcome you were hoping for, and we sincerely appreciate your understanding.
If you still have concerns regarding Evri’s delivery process or the delivery photo, you may also contact Evri directly to file a complaint.
We will cooperate by providing the relevant order information if necessary.
In addition, regarding order 116822124, the tracking information currently shows that the package was successfully delivered to the recipient on August 27, 2026.
Could you please let us know have you received this order: 116822124? Also, you can check the tracking information through:
17TRACK Tracking:
//t.17tracknet/XYYEX0040577054YQ
We truly value you as our customer and sincerely hope that the above refund solution will help resolve the issue with order 116822123 as soon as possible.
Thank you for your patience, understanding, and cooperation.
Waiting for your reply.
Best regards.
2026-08-29
BAbanggood★★★★★
noreplyatico.org.uk Copy of your request to Hong Kong Tai…
Copy of your request to Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd
Dear Customer,
Thank you for using the ICO's subject access request service.
Your request has been sent to Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd and is copied below.
Name of organisation:
Hong Kong Tai Long Ltd-Guangzhou Yuanjuren Trading Company Inc-Hong Kong Yi Si Ke Ltd-Rarlong Technology Ltd-Hong Kong Shun Heng Ltd-Hong Kong Xumuyang Co. Ltd
Organisation email address@
dataatbanggood.com
Details of the personal information I want:
1. All full names of persons and all communications in all formats including picture identification of such persons between the online Chinese-Hong Kong -commerce seller Banggood - uk.banggood.com
and EVRI GENERAL SERVICE UK LIMITED -Known as UK Evri E-Commerce Courier Service Company number 15029932 Registered office address
Capitol House 1 Capitol Close, Morley, Leeds, West Yorkshire, England, LS27 0WH.
Regarding the Long Distance monetary purchases not received from Bangggod.com made on Wednesday Aug 19 2026 and the handling of such paid goods by the couriers on:Monday 24 August 2026 employed by EVRI GENERAL SERVICE UK LIMITED concering Order Number: 116822123 from banggod website.
Time period
Wednesday Aug 19 2026 - Ongoing
Reason for requesting this information:
Legal Evidences for Long Distance International Theft by Organised Criminal Businesses
Other details that will help the organisation find the information:
2.From: cserviceatbanggood.com
Subject: RE: OSEmpty package/Package lost,OrderID:0
Date: Aug 25 2026, at 10:55 am
To: kl
Dear Customer,
Thank you for contacting us regards to the order 116822123. We are really sorry for the inconvenience caused to you.
We are checking this situation with EVRI logistics company, we would refund to you first.
Best regards
Banggood
Email 1-
From: kl
Subject: Re: Re: Order Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED***
Date: Aug 26 2026, at 12:43 pm
To: vipserviceatbanggood.com
Hello
You will see from the picture the EVRI courier took, they deliberately placed the parcel in a outside location so that they could hide the fact they never delivered my goods to my flat door.
This, as no picture of my flat door number where they should have hand delivered the goods to me personally was taken by Evri couriers.
The three other pictures i took attached show where the courier possibly place the parcel in the corner of the outside door on the street so as to steal the parcel for themselves, or was instructed to do so by EVRI Management.
Either way, Evri ensured evidence of hand delivery to me the customer was was obscurred by placing my long distance paid goods on the public street where no address resides.
Please issue my refund for £95.72 today, Regards.
All information requested must be issued by Hard copy format to my address Within one month of submitting this subject access request.
Email 2 -
From:kla
Subject: Re: Re: Re: Order Not Delivered By Evri (Hermes) ***GOODS NOT RECEIVED***
Date: Aug 27 2026, at 11:32 am
To: vipserviceatbanggood.com
Hello
The Order for this number 116822124 you mentiond is still in transit as you are aware.
Such deception by discussing this seperate order number from the problem order 116822123 your stole will only serve as evidences.
There is no video for people to produce evidence of courier deliveries to uk citizens property as a matter of The United Kingdom Consumer Rights Act 2015 law!
You have all the evidences which prove long distance purchases from UK, USA or European citizens which have not been handed to those citizens mentioned.
Due to your collusion with EVRI UK Courier Services for the historical theft, fraud and monetary deception of UK Citizens i demand a full refund for Goods Not Recieved and the email address of your Data Protection Officer which is nowhere to be found on your Banggood website.
Regards
On Aug 27 2026, at 9:50 am, vipserviceatbanggood.com wrote:
Dear buyer,
Order 116822124
To help us further verify the delivery issue, could you please provide a video from your home security camera covering the relevant delivery time shown on the Evri tracking page?
If possible, the video should clearly show the entrance or delivery area of your property and include the date and time information. This will allow us to compare your security footage with the delivery photo and delivery time shown on the Evri tracking page.
We hope this information will help us further investigate the issue.
Best regards
2026-08-27
