The driver had a mechanical failure on…
The driver had a mechanical failure on his trailer that was towing my vehicle. I am not upset with the mechanical failure, these things happen. What was upsetting is the virtual silence from the driver relative to communication of time frame for the repairs. The driver had a very difficult time with English, this may have been a contributing factor. However, this doesn’t relieve the dispatch company from keeping my up to date on status. I had to reach out multiple times to get status updates. In the end, my vehicle was delivered after repairs to the trailers. Communication would have improved this situation. Unfortunately, I cannot recommend this company for shipping services.