Very Unhelpful - zero compassion
It appears money means more to this business than being understanding and supportive to its customers They save card details, take payments, when you contact then and explain the situation, advise you are unhappy but offer a partial refund then change their mind and advise no refund will be issued. --- Update to Their reply --- I contacted them to request a refund, I had been in hospital and the very last thing I had been thinking of had been "oh their renewal", the first thing that brought this to mind was the payment confirmation email, I contacted them within 30 minutes to request the refund to have a very unprofessional and uncompassionate reply, stating their policy. They do not need to understand a person's health if they had been in hospital until around 6pm the night before their first though would be their renewal. They made an offer of a refund, I said I was not happy as it circumstances beyond my control had resulted in this due to my hospital stay, they refused to then refund at this point I have advised I will contact my card provider. They seem to feel hiding behind a policy when a customer has been in hospital makes it easier for them to keep money, it seems the company and agents has no compassion at all when dealing with customers, money seems to matter more. The fact I had been taken into hospital the 28th Feb and came home 28th of march, clearly makes their argument invalid. They appear to be money driven before customer care. I deeply apologise for been taken into hospital by ambulance following chest pains, next time I will pre book with you. --- After independent advise the case will be raised with CCCS regarding their unfair practices. I have had to post my review again, I mentioned a name and they reported this to have it removed, while in the positive reviews the same name is mentioned but they have not reported these, it would appear they try to silence a customer after claiming to be transparent