Still waiting….
Ordered two dresses. the first one shipped no problem and was received fairly quickly. When i tried to return the dress they offered me the option of shipping it to another customer instead of sending it back which was incredibly weird. I’d never want a company to have another customer send me their garment or giving out the information to someone they don’t even KNOW to get me the dress. The second dress shipped almost three weeks after the first dress. i was told after i inquired about the dress it was “being made” and would take till the end of the week. a week and a half later it still wasn’t shipped and only AFTER i threatened to dispute the charges with my card was i given any help. Coincidentally, it was shipped that day so they couldn’t refund me. how convenient. Now the dress still hasn’t shown up, no updated tracking for almost 6 days and the dress is arriving well after the date i needed it AND i’m going to have to pay to ship the dress back. The customer service is slow and would rather offer roundabout solutions than give you actual help. For such expensive garments you’d think their customer care/returns would be better. The dress i actually received was lovely, just didn’t fit quite right. Unfortunate that the garments get overshadowed by such an inconsistent company/purchase process. As much as i’ve been dying for one of their dresses i don’t think i’ll ever purchase from this company again. It’s not worth the hassle or the money. They should also probably be up front that you’ll need to return the dresses yourself to china. Nowhere is this mentioned until you try and start the return process. It seems like they don’t tell you a lot of this and then you’re trapped spending MORE money. I wish i never even bought from this website.