Damaged item, seller will not refund.
I purchased the very popular gothic bandaged dress and when it came, it arrived with loose threads causing the bottoms and skirt of dress to be separating at the seems. When I shared images of the items with costumer service they said the dress was not damaged and I just didn’t like the craftsmanship of the item. Which was a wild thing to say, but then they said I would need to pay shipping to china which would be $20-30 in order to receive any sort of refund and they would not give me a guarantee a full refund in the event I did pay for shipping. This company needs to offer free returns for their costumers and better education employees on costumer service. I felt like I was arguing with a 5 year during the exchange. I have now opened a dispute with my bank over it.