One star because zero isn't an option
One star because zero isn't an option. I contacted them in regards to building a set of seats for my 99 Eldorado convertible. Not many options available for this car so I was happy to find a company that actually would make new covers for it. Reached out and was told for $2.66 they would send me swatches of the colors looking for to do my car. Two weeks later nothing had arrived. I sent them an email and they return with a quick response with a pre-shipment number. When I went on USPS tracking it said still waiting for item to arrive at post office. After several back and forth emails they kept blaming USPS delay Even though I pointed out it said pre shipping tracking number/ waiting for item to arrive. I pointed that out to them in an email and the response I got was if tracking didn't get updated updated in a week they would resend the samples but it would have the same tracking number. I reached out to a friend of mine who is a local postmaster in Arizona and he told me that indeed they had not received the item. Resending the item with the same tracking number is not an option as then there would be two items with the same tracking number in the system. I finally reached out to him told him to refund my money and then instead of sending them $1,000 for seat covers they can send me $2.66 back. I do three plus cars a year. this was my 1st experience with them. This was my personal car, A 33,000 mile car it near original shape but I still wanted to replace the covers. At this point I will keep the ones I have and just do a good clean up on the car