I had a horrible experience
I had a horrible experience with this company and would not purchase from them again. I bought 4 New Yorks and 4 Filet Mignon as a gift. I noticed my order did not ship as expected so I reached out to them. They said they were low on Filet Mignon and offered to split at no extra cost or cancel the order. I asked to split the order but they said New York Steaks would not ship till the following week as it now Wednesday and they only ship on Monday and Tuesday. They did not have an expected date for the filet Mignon. Thursday, they cancel the Filet Mignon without any other explanation. I contact them and ask they cancel whole order. They state they no longer can cancel the order (it is Thursday, they only ship on Monday or Tuesday, and they offered to cancel the entire order the day before). I really don’t know how they can find this acceptable in any way. I completely understand fulfillment issues but the lack of communication and customer care was so disappointing, especially for something that was suppose to be a gift.