Excellent customer service
I ordered a canvas piece as a retirement gift for my sister. I placed the order about July 12, 2023. We were having a surprise party for her on July 22, 2023. When the proof was sent to me, there was an error that had to be corrected. It was explained to me I would get a new, corrected proof in 24 to 48 hours. On or about July 17, 2023, I received the new corrected proof and approved it for processing the order. I included a note of how I would like to have it by July 22, 2023 thinking there was no way it could be printed, processed and mailed to me in time for the party. Kirstie Rickert was the person assisting me throughout this process. Her email said she would put a rush order on it . . . I felt she was very sincere and wanted to help me. Just something about the tone of that email. I replied my thank you to which she replied “you are very welcome” - again I felt the sincerity. On Wednesday, July 19, 2023 I received my canvas print. I loved it - it was the perfect gift. I know Miss Kirstie went above and beyond for my sense of urgency. She understood my need and took excellent care of me. This is what customer service is all about! I have already told this story several times and given the website to several friends and family members. I too, will use Amour Canvas Prints for future gifts! Thank you Kirstie, for your kind and personal assistance. You truly did make my day when I received the canvas piece early! You are a superstar in my book! From Donna in Festus Missouri July 24, 2023