First Time Experience Disaster
My first time signing up to make a purchase. I purchased 10x pairs of contacts for an event a couple months away from date of my order. The order appeared to be shipped , a month later I stopped getting shipping updates. Contacted them via email urging for assistance, after many days a response came in to simple say just wait patiently. Weeks past I am getting more nervous as my event is nearing, contacted them again AFTER contacting postal service to file for missing or stuck package, they said it’s possible lost or damaged to contact merchant for reship or refund. Contacted them again pleading to resend or refund so I can re-order it, the response long after eventually came in saying as I didn’t pay additional fees for insurance there is nothing that can be done. My big anime event is now one week away bo sign of package, no assistance from UNIQSO & a lot of money lost. If this package ever in history decides to show up I will have no use for it anymore. My first time experience was a disaster. Very disappointed in the lack of willingness to help make my first time go smooth and encourage more purchases in the future.