The whole buying experience and owner risks
I really like the concept of the product. I understand the technology is in early stages, but as it is software driven I hope you will provide lots of bug fixes and new features to all current/future owners. Also if there are hardware improvements that a handy owner can do himself, such as improved cutting disks and guards, you would make these available to early adopters either free or at a reasonable price. Early adopters have risked a lot of money for what could turn into a doorstop. Improved mapping and the mower’s ability to adjust to issues like an RTK antenna moving would be nice. I had an issue where suddenly my maps shifted about a foot and the mower was going where it shouldn’t. I had to remap to fix. Not sure why that happened, antenna mounted on top of a structure. You already know but the top topic in the forums is customer service and support needs to get much better. I personally have have ok support. Generally 2 or 3 days for a response. Could be better, but not as bad as some stories I’ve seen online. Keep improving and keep your owners/investors in mind as you make improvements. Thanks Russell Hardie