Unclear product descriptions and wlll not accept returns
I ordered around £100 worth of earrings for my small business. Firstly I spoke with two customer agents to check that the items were sterling silver. The website is very unclear on what is plated and what is not. The plated items seem to be stamped with 925. After reassurance that stamped items are sterling, I placed my order. I received a large number of earrings which all looked the colour of stainless steel/dark grey. Of course I was not happy with this as it is not what I asked for. I went through the return process, and after several weeks finally somebody whatsapped me to ask for photos and videos. I sent these through and they told me they couldn't see any problem. After much negotiation it was agreed to return the items. We went around the houses many times. I have returned the items and they are now sat in China customs awaiting a tax fee. The tracking details are all in Chinese and I cannot read them well or figure out how to pay these taxes so have messaged the same agent 3 times to ask for assistance and conveniently they are ignoring me because they dont want to receive the items back. I also have used the live chat and they will not help but tell me to speak with the previous advisor. Every question is responded to with 'Let me ask my colleague'. Terrible service and terrible item colour/quality. Avoid this company.