Flight cancelled
Extremely Disappointing Experience with Xiamen Airlines Xiamen Airlines has given me one of the worst airline experiences I have ever had. They cancelled my original flight scheduled for 10 October 2026 and offered me an alternative flight on 9 October 2026, one day earlier, completely disrupting my travel plans and ruining the end of my holiday. What makes this experience even worse is the lack of communication and customer service. I have tried to contact them to resolve the issue, but they have failed to respond to my messages. As a customer, I expected professional service, clear communication, and a reasonable solution, but I have received none of these. My family and I planned our holiday carefully, and this last-minute cancellation has caused unnecessary stress, inconvenience, and uncertainty about our journey home. Cancelling a flight is already frustrating, but failing to communicate with affected passengers makes the situation even worse. Customers deserve to be treated with respect and provided with proper assistance when an airline changes their travel arrangements. I am extremely disappointed with Xiamen Airlines and would think twice before booking with them again. I hope they take customer complaints seriously and improve their communication and handling of flight cancellations. Based on my personal experience, I cannot recommend this airline.