Rangemaster after sales service and warranty is brilliant
After 28 years my Rangemaster 110 Gourmet delevoped a fault with the grill. Sadly I found out that all replacement parts are now obsolete so I decided to buy a new Rangemaster 110 Kitchener. It was duly deivered and installed when it was discovered there was a fault with the lower oven ignition. Rangemaster were informed and duly organised an engineer to attend with spare parts. Sadly this didn't fix the problem and it transpired that although extra parts were despatched to the local engineer he had gone on holiday and would be away for 10 days!! I found this completely unacceptable and contacted Rangemaster to say I would speak to the retailer and have my money back within the 30 days as the range cooker was not fit for purpose. I spoke to an extremely nice lady called Tracey who suggested an alternative whereby I have a replacement cooker made ready ex factory and hang on with the defective one until a swap out was arranged. I agreed, and after 5 weeks Rangemaster accredited gas engineers arrived. Removed the defective range cooker and, installed, set up and handed over the replacement. Needless to say everything was ok and we are very pleased with both Rangemaster after sales service, and warranty and in particular Tracey who organised it