**THE worst airline experience**
**THE worst airline experience I have ever had. I would never recommend flying with IndiGo.** My Amsterdam to Mumbai flight was cancelled and moved approximately 24 hours later. IndiGo did not clearly tell me that my travel date had changed - they simply said the flight had been “rescheduled”. I only discovered I was flying on a different day because I checked the new itinerary myself. They also failed to clearly explain my options following the cancellation. I wasn't told about Plan B or the alternative rebooking/refund options available to me. I had to research everything myself and then contact IndiGo to find out what I could do. Unfortunately, I trusted them to still get me to my final destination. The replacement flight was then delayed, causing me to miss my onward connections from Mumbai to Perth. Once in Mumbai at transfers, the customer service was THE WORST. IndiGo refused to put me onto another suitable flight because my booking had apparently “already been changed” - despite the previous change being made by IndiGo, not me. No comms at the desk, just kept telling people to sit down. No hotel offered, kept being told that I had missed my flight so I had to sort it out and find a new one. Which I did, but I only just made it to the new flight as the process took 3 hours. No meaningful alternative was provided and I ultimately had to purchase new flights myself to get home, as well as pay for additional accommodation. I spent approximately ++ €900 because of the disruption and arrived roughly 30 hours later than originally planned. Despite IndiGo not getting me to my final destination, I was only offered a partial refund/compensation and am still chasing the outstanding money weeks later. Their communication since then has been just as bad. I have been told the refund was approved, then that it was being verified, then awaiting approval, then in the “late stages of processing”, then “expedited”, then back “under review” and requiring further verification. Every time I contact them, I receive a different explanation. They already have all of my banking information, yet continue quoting 15–21 days while nobody can clearly explain what is actually preventing the payment from being processed. Flight delays and cancellations happen. What has made this experience so terrible is **IndiGo's complete failure in communication and customer service when something went wrong.** Poor communication. Poor disruption management. No clear explanations. Inadequate assistance. Repeatedly changing information. Extremely slow refund processing. I would never book a long-haul journey with IndiGo again, particularly one involving connecting flights.