I will give them zero if I could
I will give them zero if I could - they have completely ignored 18 communications 9 emails they continuously keep raising tickets with the warranty team and nobody responds. I even wrote to CEO she ignores customers - that tells you everything. The 2 year warranty I paid for after spending a lot of money on my 2nd machine may as well have been written on toilet paper for the value it has - they simply scammed me of my money and provide no service I hope they have gone bankrupt and that they’re never allowed to trade again. You can buy the same machine from China and that’s where I’m going now.